Refund Policy

ALL PRODUCTS SOLD ON THE WEBSITE ARE SOLD AS NO RETURN NO EXCHANGE BASIS. In the event the user has placed order on the website and wish to cancel the order same can only be done before the delivery of the product to the user. Once the product is deliver the same shall not be cancelled or returned in any circumstances and no refund claims or requests shall be entertained.

The company and the logistics partner for the delivery of the products uses state of the art transportation equipment’s and packaging materials to ensure greater safety in last mile delivery of the product to the user. User agrees and acknowledges that despite put in place proper systems and using best packaging materials there could be situations when the users are delivered with damaged products. In a situation if any user is delivered with damaged product user needs to report the same to info@myceryne.com along with the photographs of the products. Once the customer support department receives the request of the user and after due verification of the claim, company allows the user following options option 1) to exchange the product for the same product and re-ship the product to the user at the cost of the company 2) to ship for a different product as per the request of the user for higher, same or lesser value and any difference in price shall be to or refunded by the company 3) to cancel the order and seek for full refund of the price paid as per the refund policy.