Please note that our website and other digital platforms may contain links to third party websites / digital platforms which are provided for your convenience. We are only responsible for the privacy practices and security of our own website. We recommend that you check the privacy and security policies and procedures of each and every other website / digital platform that you visit.
- Type of Personal Information We Collect
Personal data is data that can be used to identify or contact a single person (including but not limited to name, address, e-mail address, user name, telephone number, age, and date of birth, gender and other content you submit to our sites, sensitive information such as information relating to your health life).
We may collect a variety of information from you, including your name, password, mailing address, billing address, phone number, email address and contact preferences, including any other usage and interaction details with us or our affiliates. We may collect such information which when combined with other pieces of information available with us could reasonably allow you to be identified (“Personal Information”). We may also collect, receive, process or store certain sensitive personal data or information consisting of, but not limited to:
- Financial information such as bank account or credit card or debit card or other payment instrument details;
- Physical health condition details
- Any detail relating to the above Personal Information categories as provided to us for providing service;
- Any of the information received under above Personal Information categories by us for processing, stored or processed under lawful contract or otherwise;
- Any detail relating to the above Personal Information categories as provided to us for providing service; and Any of the information received under the above Personal Information categories by us for processing, storing, under lawful contract, or otherwise.
- Use of Personal Information Collected
In broad terms, we use your personal data for the following purposes:
- to administer and deliver products you requested;
- to communicate with you in the event that any products you have requested are unavailable;
- for fraud screening and prevention purposes;
- for record keeping purposes;
- to carry out market research so that we can improve the products and services we offer;
- to track your activity on our website;
- to create an individual profile for you so that we can understand and respect your preferences;
- to personalise and improve your experience on our website;
- to personalise and/ tailor any communications that we may send you;
- for profiling purposes to enable us to personalise and/or tailor any marketing communications that you may consent to receive from us;
- For internal analytical and research purposes such as auditing, data analysis and research to improve Our Products, services and customer communications;
- To meet any legal or regulatory requirement or comply with a request from any governmental or judicial authority;
- To resolve any request, dispute, grievance or complaint raised by you in relation to your use of the Website.
When we provide you with products or services we may collect and store any personal data that you provide to us. We may, for example, keep a record of your name, address, delivery address, email address, telephone number and payment card details. We may also record details of any disability or health needs that you may have. When you sign up with us for an online account, register to receive marketing communications from us (and/or our sponsors and partners), fill in one of our forms (whether online or offline) or otherwise expressly provide us with your personal data, we may collect and store any personal data that you provide to us and may use it to personalise and improve your experience on our digital platforms, provide products and services you request from us, and carry out profiling and market research.
The security of your Personal Information is important to us. We have implemented security policies, rules and technical measures, as required under applicable law including firewalls, SSL, Regular Technical Updates, Regular Backups, User Role Management and other physical and electronic security measures to protect the Personal Information that it has under its control from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss. When you submit your information on the Website, your information is protected through our security systems. Please note that we use international and industry-recognized standards as per applicable laws, rules and regulations.
Although we make best possible efforts to transmit and store all the information provided by you in a secure operating environment that is not open to public, you understand and acknowledge that there is no such thing as complete security and we do not guarantee that there will be no unintended disclosures of any information and potential security breaches. You agree not to hold us responsible for any breach of security or for any action of any third parties that receive your Personal Information or events that are beyond our reasonable control including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.
Due to the communications standards on the Internet, when you visit, access or browse the Website, we automatically receive the uniform resource locator of the site from which you visit, access or browse the Website, details of the sites you visit on leaving the Website, the internet protocol (“IP”) address of each User’s computer operating system, type of web browser the User is using, email patterns, and the name of the User’s internet service provider. This information is used solely to analyse overall User trends and to help us improve our services. Please note that the link between the User’s IP address and the User’s personally identifiable information is not shared with third parties without User’s permission or except when required by law or to provide or facilitate the User with the services. Notwithstanding the above, the User acknowledges that we reserve the right to share some of the aggregate findings, including the personal information provided by the Users in an unidentifiable, aggregate form, and not the specific data with advertisers, sponsors, investors, strategic partners, and others in order to help grow the business. The amount of information sent to us depends on the settings of the web browser used by the User to access the Website. The User may refer to the browser used, if the User wishes to learn what information is provided to us.
SESSION COOKIES– the Website uses session cookies to store certain data. These are temporary cookies that are used to remember you during the course of your visit to the website, and they expire when you close the web browser. We do not store Personal Information in the cookies. Information collected by us, by any means whatsoever, that does not personally identify the User as an individual (such as patterns of utilization described above) is exclusively owned by us and may be used by us and third party service providers for technical administration of the Website, user administration, research, development, and other purposes.
PERSISTENT COOKIES: These are used to remember your preferences within the website and remain on your desktop or mobile device even after you close your browser or restart your computer.
TRACKING COOKIES: These are used for tracking users’ website activities. They can be used by advertisers to understand users’ interests and display relevant ads.
THIRD PARTY COOKIES: These are created by domains other than the one you are visiting directly. They are used for cross-site tracking, retargeting, and ad-serving.
You understand that you may set or amend your web browsers to delete or disable cookies. If you choose to disable cookies on your computer or mobile telecommunication device, it may impair, degrade or restrict access to certain areas of the Website. We may allow other companies or entities to serve advertisements to you. These companies or entities include third party advertisement servers, advertisement agencies, and advertisement technology vendors. We may target some advertisements to you that fit a certain general profile. We do not use Personal Information to target advertisements to you. In the course of serving advertisements or optimizing the services to its Users, we may allow authorised third parties to place or recognize a unique cookie on the User’s browser.
We may keep records of all communications, both voice telephone calls and non-voice digital chats and emails received from and made to Users for the purpose of administration of services, research and development, training, business intelligence, business development, or for User administration. We may share such telephone records with third parties when required by law or when required to provide or facilitate the User with the services.
- DISCLOSURE OF INFORMATION TO THIRD PARTY
- ADMINISTRATIVE AND LEGAL REASONS
We cooperate with Government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, preserve, transfer and disclose your information (including Protected Information, IP address, Device Information or geo-location data), to Government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate: (i) to satisfy any applicable law, regulation, subpoenas, Governmental requests or legal process; (ii) to protect and/or defend the Terms and Conditions for online and mobile Services or other policies applicable to any online and mobile Services, including investigation of potential violations thereof; (iii) to protect our safety, rights, property or security, our Services or any third party; (iv) to protect the safety of the public for any reason; (v) to detect, prevent or otherwise address fraud, security or technical issues; and /or (vi) to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity.
- BUSINESS TRANSFER
We may share your information, including your Protected Information and Usage Information with our parent, subsidiaries and affiliates for internal reasons. We also reserve the right to disclose and transfer all such information: (i) to a subsequent owner, co-owner or operator of the Services or applicable database; or (ii) in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our membership interests and/or assets or other corporate change, including, during the course of any due diligence process.
- WHEN YOU AGREE TO SHARE INFORMATION WITH THIRD PARTY
We may share your personal information/data with third parties after obtaining express consent from you for sharing those information. In such circumstances the user shall be solely responsible for information that the user consents us to share with the third party and further we shall not way be responsible if any misuse of personal information/ data takes place from the end of that third party.
- Links to Third Party Website
- Retention of Information
We may, however, reserve the right to retain and store your personal information for our business purposes, whether such personal information has been deleted or not. After a period of time, your data may be anonymized and aggregated and then may be held by us as long as necessary, to enable purchases of products and provision of services or for analytics purposes.
- Governing Law
- Grievance Redressal